1. Overview
This Refund & Billing Policy explains how subscription payments, tips, and refunds work on SpoonieFans, operated by Pickii Group, LLC. It supplements our Terms of Service, Tipping Disclaimer, and Creator Agreement. By making any payment on the Platform, you agree to the terms of this policy.
💚 In plain English: Subscriptions and tips are generally non-refundable, but we will always make things right when there is a genuine error, fraud, or technical problem on our end. We are not in the business of trapping anyone — but we also need clear rules to keep the Platform sustainable for our creators.
2. Subscription Billing
2.1 How Subscriptions Work
- Subscriptions are $9.99 USD per month and renew automatically each month on the same date you originally subscribed
- Your payment method is charged at the start of each billing cycle
- You receive immediate access to subscriber-only content for the full billing period
- You will receive an email receipt for every successful charge
2.2 Cancellation
- You may cancel your subscription at any time through your account settings
- Cancellation stops future renewals — it does not provide a refund for the current billing period
- You will retain access to subscriber-only content until the end of your current billing period
- No early termination fees, no cancellation penalties — just click cancel
2.3 Failed Payments
- If your payment method fails, we will attempt to charge it again over a 7-day grace period
- You will receive email notifications about failed payments and how to update your payment method
- If payment cannot be collected within 7 days, your subscription will be paused and access suspended
- You can restore access at any time by updating your payment information
3. Subscription Refunds
3.1 General Rule
Subscription payments are non-refundable. Because subscribers receive immediate, ongoing access to creator content from the moment a payment is processed, we do not offer prorated refunds for partial months, unused time, or content you simply did not consume.
3.2 When We Will Issue a Refund
We will issue a full or partial refund in the following circumstances:
- Platform error: You were charged due to a confirmed technical error on our Platform
- Billing error: You were charged after successfully cancelling your subscription, due to a system delay or bug
- Duplicate charge: You were charged twice for the same billing period
- Unauthorized use: Your account was charged by someone else without your authorization (subject to verification)
- Extended outage: The Platform was substantially unavailable for more than 72 consecutive hours during your billing period (prorated refund)
- Service termination by us: Your subscription was cancelled by us through no fault of your own (e.g., we shut down a feature you specifically subscribed for)
- Legal requirement: A jurisdiction-specific consumer protection law requires it (see Section 8)
3.3 When We Will NOT Issue a Refund
- You changed your mind about the subscription
- You forgot to cancel before your next billing cycle
- You did not use the Platform during your billing period
- A creator you followed left the Platform, posted less frequently, or changed their content style
- You did not enjoy a creator's content as much as you expected
- You were suspended or banned for violating our Terms of Service or Community Guidelines
- You disagree with a moderation decision we made
- Your payment method was changed, lost, or expired and you missed cancellation
3.4 How to Request a Subscription Refund
To request a refund, please email refunds@spooniefans.com within 30 days of the charge with:
- Your account email address
- The date and amount of the charge
- A clear description of why you are requesting a refund
- Any relevant screenshots, error messages, or supporting evidence
We will respond within 5 business days. Approved refunds are typically processed within 5–10 business days, depending on your bank or card issuer.
4. Tips
4.1 Tips Are Final
Tips are voluntary, one-time payments to creators in appreciation of their work. As stated in our Tipping Disclaimer, tips are non-refundable except in the limited circumstances below.
4.2 Tip Refunds
We will only refund a tip in these specific cases:
- Confirmed technical error on our Platform
- Duplicate tip caused by a system glitch
- Unauthorized payment (someone tipped using your account without permission, subject to verification)
- Confirmed fraudulent solicitation by a creator (e.g., the creator was banned for violating our policies and tipped funds are recoverable)
We will NOT refund tips because you regretted the amount, changed your mind, were emotionally impacted when tipping, felt the creator did not respond as expected, or any similar reason. Please tip thoughtfully — see our Tipping Disclaimer for guidance on healthy tipping behavior.
5. Chargebacks & Payment Disputes
A chargeback is when you dispute a charge directly with your bank or credit card company instead of contacting us first. We take chargebacks seriously because they harm our creators (whose earnings may be reversed) and increase costs for the entire community.
5.1 Please Contact Us First
Before filing a chargeback, please email refunds@spooniefans.com. The vast majority of billing concerns can be resolved quickly and directly. Filing a chargeback for an issue we could have refunded is unnecessary and creates problems for everyone.
5.2 Consequences of Chargebacks
- Your account may be immediately suspended pending investigation
- If the chargeback is found to be illegitimate (e.g., "friendly fraud"), your account may be permanently terminated
- You may be banned from creating future accounts on the Platform
- We may report fraudulent chargeback patterns to payment processors and fraud prevention networks
- Creators affected by reversed earnings will be made whole, with deductions taken from your account or pursued through collections if necessary
5.3 Legitimate Disputes
If you genuinely do not recognize a charge from SpoonieFans (e.g., you suspect fraud or a stolen card), please contact us immediately at safety@spooniefans.com. We will work with you and your bank to resolve the issue quickly and fairly.
6. Subscription Price Changes
- We may change the price of subscriptions from time to time
- We will notify you by email at least 30 days before any price change takes effect
- Price changes apply to your next billing cycle after the notice period
- If you do not agree with the new price, you may cancel your subscription before the change takes effect
- Continuing your subscription after the effective date constitutes acceptance of the new price
8. Jurisdiction-Specific Consumer Rights
8.1 European Union & United Kingdom Users
Under EU Consumer Rights Directive and UK Consumer Contracts Regulations, consumers generally have a 14-day "cooling off" right to withdraw from distance contracts. However, this right does not apply once you have begun consuming digital content with your express consent. By subscribing to SpoonieFans and accessing creator content immediately, you expressly consent to begin the service and acknowledge that you waive your 14-day withdrawal right.
You retain all other statutory consumer rights, including the right to a refund if the service is faulty, not as described, or unfit for purpose.
8.2 California Users
California subscribers have additional rights under the California Automatic Renewal Law (ARL). We will:
- Clearly disclose all auto-renewal terms before charging you
- Send you a renewal reminder email at least 3 days and no more than 21 days before each renewal (for annual subscriptions, if offered)
- Allow you to cancel online at any time without contacting customer service
- Honor refund rights under California consumer protection law
8.3 Other Jurisdictions
If you reside in a jurisdiction with mandatory consumer protection laws that grant refund rights beyond this policy, those laws apply. Contact refunds@spooniefans.com to discuss your specific situation.
9. Impact of Refunds on Creator Earnings
When a refund or chargeback occurs, the corresponding earnings are reversed from the creator(s) who benefited from the original payment. This is governed by Section 5.4 of the Creator Agreement. We work to minimize unfair impact on creators by:
- Investigating chargebacks before allowing them to affect creator earnings, where possible
- Absorbing refund costs ourselves in clear cases of platform error
- Notifying creators of any earnings adjustments with a clear explanation
10. Payment Processing
All payments on SpoonieFans are processed by Stripe, a third-party payment processor. By making a payment, you also agree to Stripe's terms of service and privacy policy. We do not store your full payment card details. Stripe may have its own dispute and refund processes that interact with this policy.
11. Taxes
- Subscription prices and tip amounts displayed may or may not include applicable sales tax, VAT, GST, or similar taxes, depending on your location
- Where required by law, we will collect and remit these taxes
- Refunded amounts include any taxes originally collected
- Tax-related questions should be directed to your local tax authority or a qualified tax professional
12. Changes to This Policy
We may update this Refund & Billing Policy from time to time. Material changes will be communicated via email or in-platform notification at least 30 days before they take effect. Continued use of paid services after the effective date constitutes acceptance of the updated policy.